Help & Support

Last updated September 2026

Fast answers

  • Colors not sticking? Try Ctrl+Shift+Alt+R to restore baseline, then re-apply your preset. See the FAQ below for what to check next.
  • SmartScreen warning on install? Click More info → Run anyway. The installer isn't code-signed yet, that's the whole reason.
  • Need a refund or license transfer? Email us with your order ID, see below.

FAQ

Windows shows a SmartScreen warning when I run the installer. Is it safe?

Yes. The installer isn't code-signed yet, so SmartScreen flags it as unrecognized. Click "More info", then "Run anyway". This is a certificate we haven't purchased yet, not a sign of tampering.

My color settings reset after sleep, lock, or restart.

Open the tray icon and check ChromaLayer is still running (Windows sometimes closes background apps on update). If it's running and colors still fall off, use Restore Baseline (Ctrl+Shift+Alt+R) and re-apply your preset. If it keeps happening, email us with your Windows build and GPU model.

How do I get back to my original colors?

Press Ctrl+Shift+Alt+R from anywhere, or choose Restore Baseline from the tray menu or the main window. This works whether or not you've bought a license, including after your trial ends.

I got a new laptop. Can I move my license?

Yes, one license covers one active device. Press Release from inside the app on the old laptop first, then activate on the new one. The Dodo customer portal only handles receipts and key retrieval, it can't release a device for you.

Does ChromaLayer work with my GPU?

It works on Intel, AMD, and NVIDIA graphics on a single built-in SDR laptop display. It doesn't support HDR panels or external/multi-monitor setups yet. Use the 14-day free trial to confirm it works on your exact machine before buying.

Can I get a refund?

Yes, within 14 days of purchase if it doesn't work as described for your setup. See our Refund Policy for the full details.

Still stuck?

Email aditya@shiptheories.com with what happened, your Windows version (10 or 11), and your GPU (Intel, AMD, or NVIDIA). We read every message ourselves and usually reply within 2 business days.

For billing and refunds, see our Refund Policy. For license terms, see our Terms of Service.